Shipping policy

1. Order Processing

Orders are processed within 7 business days (excluding weekends and holidays).
Cut‑off time for same‑day processing: 5 PM EST
Orders placed after the cut‑off are considered next business day.

2. Shipping Methods & Costs

Rates may vary by weight and destination or for international orders.

3. Domestic Shipping

Ships within the USA to all contiguous states.
Estimated delivery once shipped: depending on your location and choice of courier.

4. International Shipping

Delivery time: depending on destination and customs.

5. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking information.
You can track your package on the carrier’s site or via our customer support.

6. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Hazardous goods or items restricted by carriers will follow special handling protocols.

7. Damaged or Lost Shipments

Please inspect packages upon arrival and report any damage or missing items within 30 days.
Contact us at contact@oowindow.com so we can resolve the issue promptly.

8. Order Delays or Exceptions

Processing or shipping times may change during peak periods (holidays, promotions).
Delays due to courier issues or customs clearance are outside our control.

9. Returns & Exchanges

Policy details are linked in our Refund & Returns Policy.
Customers are responsible for return shipping unless the item arrived damaged or incorrect.

10. Contact Us

Have questions? Reach us at contact@oowindow.com.